What we do
The Public Fundraising Association (PFRA) works with councils to manage street and door-to-door (F2F) fundraising.
We are the membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- @neilfissler @TfL We would advise contacting the charity directly if you would like to make a complaint.
- @neilfissler @TfL Are they inside or outside the station?
- @_G12 @TheBHF Point was that every fundraising method has a breakeven point. F2F fundraising is proven to be efficient in recruiting donors
- @_G12 @TheBHF You have taken our statement on Face to Face fundraising out of context.
- William Shawcross: statutory regulation for fundraising would make the charity sector an "arm of government" (and that's not what we want)