What we do
The Public Fundraising Regulatory Association (PFRA) works with councils to manage street and doorstep ‘face-to-face’ (F2F) fundraising.
We are the self-regulatory membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- @RobinSmith82 have you any more details on the nature of your complaint so we can investigate?
- Amnesty trials virtual reality headsets for street fundraisers: civilsociety.co.uk/fundraising/ne…
- Fundraising regulation must do better - Third Force News po.st/G16P9i via @po_st
- Lessons from my first 100 days as a self-employed fundraiser - UK Fundraising fundraising.co.uk/2015/05/10/les…
- Charity Times Awards charitytimes.com/awards/book_a_…