What we do
The Public Fundraising Regulatory Association (PFRA) works with councils to manage street and doorstep ‘face-to-face’ (F2F) fundraising.
We are the self-regulatory membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- Localgiving partners with NCVO to boost services to smaller charities - UK Fundraising fundraising.co.uk/2015/04/01/loc… via @UKFundraising
- Value of direct debit donations rose by 4.1 per cent in 2014 | Third Sector thirdsector.co.uk/article/1341223
- PFRA and IoF will give training to charities that break street fundraising rules | Third Sector thirdsector.co.uk/article/1340996
- Nearly 90% of councils would recommend street fundraising agreements | Third Sector thirdsector.co.uk/article/1340704
- 15 essential questions for charity trustees gu.com/p/4728h/stw